Frequently Asked Questions

At Secure Self Storage, we do all we can to make sure we deliver the most secure and affordable storage rental—with the best customer service in the business. That includes helping you find the answers you need, when you them. If you can’t find your question here, simply speak to one of the staff experts at your nearby Secure Self Storage location in Greater Toronto.

How long are your leases?

Secure Self Storage offers four week leases, so that you can store your items for as long (or as short) as you need.

How much notice do I need to give to move out?

You only need to provide 28 days’ written notice to remove your items from your unit.

How do I get my items to your facility?

Secure Self Storage provides all customers with a free truck on their move–in day to make your moving experience as smooth as possible. Our units are designed for drive–up access so getting your truck up to your unit will be simple.

When can I access my items?

Secure Self Storage facilities are open every day with late weekday hours so that you can access your unit after work.

Will my items be safe?

Yes, we guarantee it. Our units are guarded by 24–hour surveillance cameras, on–site staff, electronic gate access and an alarm system. Our climate controlled storage units also protect sensitive items from changing temperatures and humidity.

What sizes are available?

Secure Self Storage has a huge selection of rental unit sizes. We have compact 5′ x 5′ x 5′ mini storage lockers for when you only need to store a few items, but our units can get as big as a 10′ x 40′ unit if you need more space.

How do I know which size to get?

Take advantage of our unit size recommender to figure out which unit is the perfect size for you, or talk to one of our staff on–site.

How do I make my payments?

It’s up to you. You can pay in person, by mail, on our website or through a recurring charge to your credit card. Speak to a location manager, who’ll help you determine which payment option will work best for you.

What forms of payment do you accept?

Secure Self Storage accepts checks, cash and major credit/debit cards.

How can I get started?

Simply find a location near you and then call or stop in to get started with us.

Find a Location Near You